To provide you confidence that we adhere to accepted healthcare industry privacy standards and comply with our own privacy practices, we participate in the following external, independent verification programs: ▪ URAC – We are seeking being awarded e-Health accreditation from URAC, the American HealthCare Accreditation Association. URAC is an independent accrediting body that reviews and approves websites for compliance with its more than 50 quality and ethics standards that are based on the high ethics principles. Hi-Ethics is an organization of health websites committed to a set of ethical principles designed to ensure that consumers can confidently realize the full benefit of the Internet to improve their health and the health of their families. ▪ TRUSTe – we will become a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, nonprofit organization whose goal is to build users' trust and confidence in the Internet by promoting the use of fair information practices. As required of TRUSTe licensees, we will inform you of the following in our Privacy Policy: ▪ What Personal Identification Information of yours is collected; ▪ What organization is collecting the information; ▪ How the information is used; ▪ With whom the information may be shared; ▪ What choices are available regarding collection, use and distribution of the information; ▪What kind of security procedures are in place to protect the loss, misuse or alteration of information under our control; and, ▪ How you can correct any inaccuracies in the information. ▪ Health on The Net Foundation – We will comply with the principles of the HON Code of Conduct established by the Health on the Net Foundation. OUR PRIVACY POLICY AND USING OUR SITE AND TOOLS This Privacy Policy applies to this Remedy website. Our website contains links to other sites. Once you enter another website (whether through an advertisement, service, or content link), be aware that Remedy is not responsible for the privacy practices of such other sites. We encourage you to look for and review the privacy statements of each and every web website that you visit through a link or advertisement on Remedy. We hope that reading our Privacy Policy gives you a clear idea of how we manage information about you. While you may use most of our functionality without registration, some of the specific tools and services on our website require registration. If you use our website without registering, the only information we collect will be non-personal information through the use of Cookies. If you choose to register with our website for certain Interactive Tools or other services, we require you to submit Personal Identification Information. Depending on the tool or service you have selected, we may also collect Personal Health Information BUT we will inform you before we do so. You are responsible for ensuring the accuracy of the Personal Identification Information and Personal Health Information you submit to Remedy, if any. Inaccurate information will affect the information you receive when using our site and tools and our ability to contact you as contemplated in this Privacy Policy. For example, your email address should be kept current because that it is how we communicate with you. NON-PERSONAL INFORMATION WE COLLECT ABOUT YOU Even if you do not register with Remedy, we collect non personal information about your use of our website, special promotions and newsletters. Cookies We collect Non-Personal Information about your use of our website and your use of the websites of selected sponsors and advertisers through the use of Cookies. Every computer is assigned a different Cookie by Remedy. The information collected by Cookies… (i) helps us dynamically generate advertising and content on web pages or in newsletters, (ii) allows us to statistically monitor how many people are using our website and selected sponsors' and advertisers' sites, (iii) how many people open our emails, and (iv) for what purposes these actions are being taken. We may use Cookie information to target certain advertisements to your browser or to determine the popularity of certain content or advertisements. Cookies are also used to facilitate a user's log-in, as navigation aides and as session timers, but not to retain Personal Health Information about you. Your browser software can be set to reject all Cookies. Most browsers offer instructions on how to reset the browser to reject Cookies in the "Help" section of the toolbar. If you reject our Cookies, certain of the functions and conveniences of our website may not work properly but you do not have to accept our Cookies in order to productively use our site. We do not link Non-Personal Information from Cookies to Personally Identification Information without your permission and do not use Cookies to collect or store Personal Health Information about you. Web Beacons We also may use Web Beacons to collect Non-Personal Information about your use of our website and the websites of selected sponsors and advertisers, and your use of special promotions or newsletters. The information collected by Web Beacons (i) allows us to statistically monitor how many people are using our website and selected sponsors' and advertisers' sites, (ii) how many people open our emails, and (iii) for what purposes these actions are being taken. Our Web Beacons are not used to track your activity outside of our websites or those of our sponsors'. We do not link Non-Personal Information from Web Beacons to Personal Identification Information without your permission and do not use Web Beacons to collect or store Personal Health Information about you, if any. PERSONAL IDENTIFICATION INFORMATION WE MAY COLLECT ABOUT YOU We collect Personal Identification Information that you provide to us when you register as a member of Remedy and/or when you update your member profile. We use the Personal Identification Information that you provide to respond to your questions, provide you the specific services you select, send you emails about website maintenance and updates, and inform you of significant changes to this Privacy Policy. Newsletters & Emails to You At registration and at various times as you use Remedy, you will be given the option of receiving recurring informational/promotional newsletters via email from Remedy and/or directly from third parties. These emails will be of a general nature and will not disclose your unique health characteristics. At the time you sign up for our email newsletters or any time thereafter, you can choose to Opt-out of receiving additional promotional emails from Remedy. In order to subscribe to such newsletters via email, we need your contact information, such as name and email address. You can unsubscribe from the newsletters by simply clicking on the "unsubscribe" link at the bottom of any email newsletter. An email to our automated unsubscribe service will be created on your computer. Click the "send" button. You will then be unsubscribed from that newsletter within two to three business days. You may also unsubscribe or change any of your email preferences by clicking on the applicable links in your email newsletter or by changing your profile within the Remedy site. If you are experiencing difficulties with our automated unsubscribe service, please use the Contact Us section of our web site. We will unsubscribe you from our newsletter in two to three business days. In some cases, when you click on a link or an advertisement in an e-mail or newsletter, your browser may be momentarily directed to the website of a third party which, acting on behalf of Remedy, notes or "counts" your response to the e-mail or newsletter before re-directing your browser to its proper destination; this re-direction process will not be apparent to you. When you use Remedy "Pain Relief e-Mail to a Friend", Remedy emails the article or other content you designate to your friend's email address and lists your email address as the sender. Remedy uses the friend's email address only for the purpose of sending your friend the email you requested. While we store both email addresses, we do not use them for any other purpose unless disclosed to you at the time you send the email. Emails You Send to Remedy This Privacy Policy does not protect you when you send content, business information, ideas, concepts or inventions to Remedy by email. If you want to keep content or business information, ideas, concepts or inventions private or proprietary, do not send them in an email to Remedy. We try to answer every email within 48 business hours, but are not always able to do so. Message Boards and other Public Forums As a service to our users, Remedy features chat rooms and other public forums where users with similar interests or medical conditions can share information and support one another or where users can post questions for experts or other non-experts to answer. We also may offer online discussions moderated by medical or healthcare experts from time to time. Any information shared (including Personal Identification and Personal Health Information) that you reveal in a chat room, and/or message board, is by design open to the public and is not a private, secure service. You should think carefully before disclosing any Personal Identification or Personal Health Information in any public forum. What you have written may be seen, disclosed to or collected by third parties and may be used by others in ways we are unable to control or predict, including to contact you for unauthorized purposes. Website Registration and Interactive Tools on Remedy After you have registered as a member of Remedy, you may choose to use certain of our interactive content, tools and services that may ask you to voluntarily provide other types of information about yourself including Personal Health Information. None of the tools we may offer from time to time (like certain we use on the Remedy will retain your Personal Health Information. Subscription Services From time to time, Remedy may offer users the opportunity to register for paid subscription services. Each subscription service has its own Service Agreement that governs your use of the service and the information we collect to provide the service, including your credit card information. Any Service Agreement you may be interested in will be disclosed to you at the time of registration for that subscription service. Children We are committed to protecting the privacy of children. None of our services are designed or intended to attract children under the age of 13. We do not collect Personal Identification Information from any person we actually know is under the age of 13. The parent or guardian is solely responsible for providing supervision of the minor's use of Remedy. The parent or guardian assumes full responsibility for ensuring that any registration information is kept secure and that the information submitted is accurate. The parent or guardian also assumes full responsibility for the interpretation and use of any information or suggestions that may appear on the Remedy web site as applicable to a minor. Market Research From time to time, the Remedy market research department, or its operations contractors acting on its behalf, conducts online research surveys in order to gather feedback about our site, our sponsors and opinions on important healthcare issues, through email invitations, pop-up surveys and online focus groups. When participating in a survey, we may ask you to submit Personal Identification Information. This PI Information is used for research purposes, and is not used for sales solicitations. When a survey is sponsored by a third party, Aggregate Information of the survey results is reported to the sponsor. Personal Identification Information collected through market research will only be used by Remedy and its operations contractors and will not be given or sold to a third party without your consent. While this site is not intended for anyone under the age of 13, for market research surveys we will not knowingly accept survey responses from or conduct interviews with any person under the age of 18. Some surveys may provide remuneration to participants such a small cash fee for your time or an entry into a sweepstakes for a larger prize. Each survey will disclose whether or not there it is a paid survey. In addition to collecting survey responses from our members, Cookies may be used to authenticate respondents or to help you pick up where you left off in a survey. If you have Cookies disabled you may not be able to participate in some studies. Cookies may be used to connect survey data with Remedy site usage characteristics. You will be notified when we would like to use Cookies in this way and your consent will be requested for these Cookies. Secure Message Center Remedy has the ability to use Personal Identification Information that you provide to send you personalized emails or secure electronic messages. We do not use this ability. Information Collected by Third Parties Not Acting on Remedy Behalf Sponsors or advertisers on Remedy may use their own Cookies or Web Beacons in the banner advertisements served on Remedy and in emails, special promotions or newsletters we send you. Some advertisers use companies other than Remedy to serve their ads and to monitor users' responses to ads, and these companies ("Ad Servers") may also collect Non-Personal Information through the use of Cookies or Web Beacons on our website. In certain situations, information collection may be facilitated by momentarily directing your browser to the website of an Ad Server or other third party acting on behalf of the sponsor, partner, or advertiser before re-directing your browser to its proper destination (e.g., back to Remedy to show the ad, or to the advertiser's website); this re-direction process will not be apparent to you. We do not control these third parties' use of cookies or web beacons, or how they manage the non-personal information they gather through them. However, we do require sponsors, advertisers and Ad Servers who collect cookie or web beacon information through our Website to agree that they will not collect any Personal Information from our site without your consent. They have promised us they will not link any non-personal cookie or web beacon information collected by them on our site to Personal Information they or others collect in other ways or from other sites except as may be described in connection with a particular program. For example, in connection with "Ad Links" furnished by Google, non-personal information sent by your browser to Google when you click on an ad link or submit a query may be used by Google as described in its privacy policy. In addition, Remedy Advertising Policy will be posted on our Website and will provide additional detail about our relationship with advertisers and the companies that serve ads. You should review the privacy policy of other sites you visit or link to from our site to understand how these other sites use cookies and how they use the information they collect through the use of cookies or web beacons on their own sites. Certain Ad Servers allow you to prevent them from collecting data through the use of cookies. In order to do so, you must opt-out of such data collection with each individual site. Currently, you can Opt-out of Cookies for several Ad Servers by visiting the Network Advertising Initiative gateway Opt-out site. This website will also allow you to review the Ad Server's privacy policies. DISCLOSURE OF YOUR INFORMATION Except as set forth in this Privacy Policy or as specifically agreed to by you, Remedy will not disclose any Personal Identification or Personal Health Information it gathers from you on our website, if any. We will only release Personally Identifiable or Personal Health Information to third parties: (1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or (2) in special cases, such as a physical threat to you or others. In the event that we are legally compelled to disclose your Personally Identifiable or Personal Health Information to a third party, we will attempt to notify you unless doing so would violate the law or court order. In addition, we may disclose Personal Information as described below. Disclosure to Remedy Health Op’s and Maintenance Contractors Our operations and maintenance contractors sometimes have limited access to your Personal Identification Information in the course of providing products or services to Remedy. These contractors include vendors and suppliers that provide us with technology, services, and/or content related to better operation and maintenance of our website. These contractors also may have access to your email address to send newsletters or special promotions to you on our behalf or to send emails to you for purposes such as conducting market research on our behalf. Access to your Personal Identification Information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for Remedy. We also contractually require that our operations and maintenance contractors… 1) protect the privacy of your Personal Identification Information consistent with this Privacy Policy, and 2) do not disclose your Personal Identification Information to us for any purpose other than providing us with the information we need to meet your request for information on our products and services and information we need to process your orders and ship products to you. Disclosure to Third Party Contractor Websites Certain content and services offered to you through our website are served on websites hosted and operated by a company other than Remedy ("Third Party Contractor Websites"). Remedy does not disclose your Personal Identification Information to any Third Party Contractor Websites without your consent, but you should be aware that any information you disclose once you access these other websites is not subject to this Privacy Policy. You should review the privacy policy posted on the other website to understand how that Third Party Contractor Website collects and uses your Personal Identification Information. Remedy makes an effort to make it obvious to you when you leave our website and enter a Third Party Contractor Website, either by requiring you to click on a link or by notifying you on the site before you visit the third party site. In addition, if you see a phrase such as "Powered by" or "in association with" followed by the name of a company other than Remedy, then you are on a website hosted by a company other than Remedy. Remedy also provides links to sites provided by Third Party Contractor Websites that have business arrangements with Remedy to pay commissions based on sales of products or services generated through Remedy. Disclosure to or by Co-branded Channel Partners Remedy is a contractor and provides co-branded content and services to websites hosted and operated by companies other than Remedy Channel Partner Websites. You can only access these co-branded content and services through the Channel Partner Website, and usually from the health section of these other websites. The co-branded Remedy pages that you may access through a Channel Partner Website have different registration processes and opportunities for information collection, and Personal Identification Information that you provide on these pages may be shared with the Channel Partners. Remedy does not share Personal Health Information with Channel Partner Websites without your consent. Each of these co-branded Remedy websites has its own privacy policy posted on that site, which explains what information is disclosed by Remedy to the Channel Partner and vice versa. If you visit one of these co-branded Remedy sites, please read the privacy policy that is posted on that site, as well as the individual privacy policy of the Channel Partner Website. Disclosure to Linked Sites In addition to the Third Party Contractor Websites that you may access as described above, for your convenience there are links to websites operated by companies other than Remedy ("Third Party Websites") that are not contractors who provide content or services through our website. These links may be found in advertisements, referenced within content, or placed beside the names or logos of sponsors. Remedy does not disclose your Personal Information to these Third Party Websites without obtaining your consent. Remedy does not endorse and is not responsible for the privacy practices of these sites. If you choose to link to one of these Third Party Websites, you should review the privacy policy posted on this other website to understand how that Third Party Website collects and uses your Personal Identification Information. Disclosure of Aggregate Information Remedy may provide Aggregate Information to third parties. For example, we might inform third parties regarding the number of users of our website and the activities they conduct while on our site. We might also inform a pharmaceutical company (that may or may not be an advertiser on our site) that "10% of our users are from New York" or that "50% of our users have tried alternative medicine." Depending on the circumstances, we may or may not charge third parties for this Aggregate Information. We require parties with whom we share Aggregate Information to agree that they will not attempt to make this information personally identifiable, such as by combining it with other databases. HOW WE HANDLE PRIVACY AND SECURITY INTERNALLY Listed below are some of the security procedures that Remedy uses to protect your privacy: ▪ Requires both a personal username and a password in order for users to access their Personally Identification Information or Personal Health Information. ▪ Uses firewalls to protect information held in our servers. ▪ Utilizes Secure Socket Layer (SSL) encryption in transmitting Personal Identification Information to our server host. In order to take advantage of encryption technology, you must have an Internet browser which supports 128-bit encryption. ▪ Closely monitors the limited number of Remedy employees who have potential access to your Personal Identification Information. ▪ Require all of our employees to abide by our Privacy Policy and be subject to disciplinary action if they violate it. ▪ Back-up our systems to protect the integrity of your Personally Identification and Personal Health Information. Remedy provides additional protection for your Personal Health Information as follows: ▪ Provides secure messaging tools so that information related to your personal health related characteristics is sent through a secure, encrypted connection. ▪ Our site maintains physical security through pass code locked door access and pass code authority. ▪ Limit access to Personal Identification Information to authorized users. Remedy enables you to have full control over who has access to your Personal Health Information. For example, you may decide to permit your physician or other health care professional access to the personal health information you maintain within our tools, if any. Only the person who creates a record can grant access to other users. Despite Remedy efforts to protect your Personally Identification Information and Personal Health Information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet will be intercepted. UPDATING YOUR INFORMATION AND CONTACTING REMEDY Updating Your Personal Identification Information If we collect and store self-reported data about you, we will contact you in order to allow you to correct, update or review information you have submitted by going back to a specific tool we will provide to assist you in logging-in and making the desired changes. Removing your Personal Information If you have a complaint or problem, please use our Contact Us page on our web site. Our customer service department will forward your complaint to the appropriate internal Remedy personnel for a response or resolution. We try to answer every email within 48 business hours, but may not always able to do so. If you want to… (1) delete your Personal Identification Information from our systems, (2) update the Personal Identification Information that you have provided to us, or (3) change your preferences with respect to marketing contacts or other activities, you can email us at ray@painreliefforpain.com. If you do not receive adequate resolution of a privacy related problem, you may write to our Help Desk at: Medizine Inc. 500 5th Ave. New York, NY 10110 Limitations on Removing or Changing Information Upon your request, we will delete your Personal Identification Information from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to Remedy from our host server. TRUSTe Watchdog If you have contacted Remedy about a privacy related concern and you do not believe that the problem has been addressed, you may file a complaint with TRUSTe. CHANGES TO OUR PRIVACY POLICY Personally Identification Information - We will inform you if a material change to this Privacy Policy is made that would involve the use of your Personal Identification Information. Your continued use of the Remedy Web site will indicate acceptance of the changes. You may of course choose to Opt-out of continuing to use the Remedy Web site. Please exit the site immediately if you do not agree to the terms of this Privacy Policy or any revised policy. Remedy reserves the right to discontinue or limit functionality in all its products on this web site or any subsidiary web site it may launch from time to time. Non-Significant Changes – Remedy may make non-significant changes to this Privacy Policy that do not affect Personal Identification Information. For these instances, Remedy may not notify the user of such non-significant changes. GLOSSARY Aggregate Information or Data: As a website gathers individual pieces of Non-Personal Information (see definition below) from its users, it may combine similar data from many or all the users of the website into one big "batch". For example, the site may add up the total number of people in New York City, NY, (but not their names) who are seeking information about weight loss and compare that to the number of people in Dallas, Texas seeking the same information. This sort of statistical information is called aggregate data because it reflects the habits and characteristics of a large group of anonymous people. Websites may use aggregate data or share it with their business partners so that the information and services they provide best meet the needs of the users. Aggregate data also helps advertisers and sponsors on the Web know how effectively they are reaching and meeting the needs of their target audience. Browser: Short for web browser, a browser is software application used to locate and display web (Internet) pages. The three most popular browsers are AOL, Microsoft Internet Explorer, and Netscape Navigator. In addition, most modern browsers can present multimedia information, including sound and video, though they require plug-ins for some formats. Cache (also called cache memory): Once your web browser accesses a web page, it references that page and the graphics on it within your computer's "cache" (or more simply, your computer takes a "snapshot" of every page you visit and stores it in the "cache".) The next time you visit that same page, your download time will be quicker as the images and much of the page is already available on your computer for your browser to reference instantly instead of waiting for the page and images to download again. We do not cache pages. Channel Partner Website: A third party website to whom Remedy provides content and services for that website's health channel. Click Stream Information: A record of all the pages you have visited during your visit to a particular website or the services you accessed from the site or from an email. Click Stream Information is associated with your browser and not with you personally. It records the archives of your browser. Cookie: A small data file that is stored on the hard drive of the computer you use to view a website. Cookies are placed by that site or by a third party with a presence on the site, such as an advertiser using a Web Beacon (see definition below) and are accessible only by the party or site that placed the Cookie (i.e. a Cookie placed on your computer by Remedy isn't accessed by any other site you visit but a Cookie placed on your computer by an advertiser may be accessed by any site on which that same advertiser has a presence). Cookies can contain pieces of Personal Identification Information (PII). Remedy encrypts any PII it stores in its Cookies. These Cookies often are used to make the site easier to use. For example, if you check a box to ask that we store your user name on your computer so that you don't have to enter it each time you visit the site, it's stored in a Cookie on your computer. Encryption: The translation of data into a secret code. Encryption is the most effective way to achieve data security. To read an encrypted file, you must have access to a secret key or password that enables you to decrypt it. This is typically done by secure computer systems. Firewall: A system designed to prevent unauthorized access to or from a public or private network. Firewalls can be implemented in both hardware and software, or a combination of both. Firewalls are frequently used to prevent unauthorized Internet users from accessing private portions of public networks. All messages entering or leaving the network pass through the firewall, which examines each message and blocks those that do not meet the specified security criteria. Non-Personal Information: Information that is not traceable back to any individual and cannot be used to identify an individual. For example, Click Stream Information is Non-Personal Information, as is information such as gender, age, city and state when not linked with other Personal Identification Information. Opt-In: Means you are actively indicating your preference to participate in a program, email, feature, tool, or enhancement on a website. Opt-Out: Means that if you do not take some action you are indicating your preference to participate in a program, email, feature, tool or enhancement on a website. Password: A secret series of characters, typically alphanumeric (meaning it consists of both letters and numbers) that enables a user to access a file, computer, or program. The user must enter his or her password before the computer or system will respond to commands. The password helps ensure that unauthorized users do not access the system. In addition, data files and programs may require a password. Ideally, the password should be something that nobody could guess. In practice, many people choose a password that is easy to remember, such as their name or their initials. This is one reason it is relatively easy to break into many computer systems. Personal Health Information (PHI): When your Personal Identification Information (PII) is combined with known health characteristics. For example, if you indicated that you have a certain disease or condition, when that information is combined with your PII, it becomes Personal Health Information. Personal Identification Information (PII) (also called Personal Information): Information that can be traced back to an individual (contrast with Non-Personal Information and Aggregate Information). Examples of PII include your name, home address, telephone number, email address, and Social Security number. If other pieces of information are linked to PII, they also become PII. For example, if you use a nickname to chat online and give out your real name while chatting, your nickname becomes PII when linked with other PII. Server: A computer that provides services to other computers. A "web server" stores web site files and "serves" them to people who request them. SSL (Secure Sockets Layer): A security protocol developed by Netscape for transmitting private information via the Internet. SSL works by using a private key to encrypt data that's transferred over the SSL connection. Both Microsoft Internet Explorer (http://www.webopedia.com/TERM/S/Internet_Explorer.htm) and Netscape Navigator (http://www.webopedia.com/TERM/S/Navigator.htm) support SSL, and many Web sites use the protocol to obtain confidential user information, such as credit card numbers. By convention, URLs that utilize an SSL connection start with https: instead of http. Username: A name used to gain access to a computer system or program. Usernames, and often passwords, are required in shared systems, such as the Internet. In most such systems, users can choose their own usernames and passwords. Usernames are also required to access some bulletin board and online services. Virus: A program or piece of code that is loaded onto your computer without your knowledge and runs against your wishes. Viruses can also "replicate" themselves by copying their code to other computers. Web Beacons: (also often referenced as "clear GIFs", "web bugs", "1-by-1 GIFs", "Single-Pixal GIFs", "1 x 1 Pixals", or "clear Pixals"): Tiny graphic image files, imbedded in a web page in GIF, jpeg or HTML format, that provide a presence on the web page and send back to its home server (which can belong to the host site, a network advertiser or some other third party) information from the Users' browser, such as the IP address, the URL of the page on which the beacon is located, the type browser that is accessing the site and the ID number of any Cookies on the Users' computer previously placed by that server. Web Beacons can also be used to place a Cookie on the Users' browser. Effective: October 5, 2004 © Copyright 2004. Medizine Inc. All rights reserved. | Home | | Contact Us | |Privacy Policy | |Testimonials| |Site Map|